General Products Warranty

**Updated and in effect as Dec. 2024**

We try our best to keep this information up-to-date. Manufacturers may change their warranty policy details at their own discretion. We apologize if this page does not reflect the most current information.

There is no set warranty period, and each defective product will be handled at a case-by-case basis. Please email us at info@racquetguys.com with an explanation of the issue along with some pictures showing the defective item.

Warranty Application Process

For most brands, the warranty process can be initiated by sending information and pictures to info@racquetguys.com:

Identifier

Your order number or name & phone number associated with the order

Damage

The defective or damaged area

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.

Response time from the manufacturer can be 2-10 business days.

  • If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.

  • If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchased value of the successfully warrantied item.

Most brands will accept digital photos as proof of the item's defectiveness. 

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The serial number either on the hologram or from a scanned QR code (located on the frame).

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Larger than 1MB might result in the email not going through.

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You can also use a file sharing site links, or split the pictures into various emails.