Holiday Return Policy: Orders made in November and December have an extended return period until January 31st.
• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines
• In person returns accepted at our Markham store

Items that are returnable
• Within 30 days from the date of purchase
• In unused and resellable condition in the original packaging with all the tags intact
• Racquets can be returned however, strung racquets will not be refunded the cost of labour or string

Items that are non-refundable
• Gift cards
• Used racquets and paddles
• Undergarments
• Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards

Item I received is damaged!
If the purchased product is defective or damaged, please reach out to us within 7 days of the delivery date.

Refund option
• Refund to the original payment method

Can the items be exchanged?
• At the moment we are only allowing returns for a refund. If you need a different size, please return for a refund, and place a new order for the item/size that you need

Returns are not free. The cost of the prepaid label (if applicable) will be deducted from your refund when it is processed. You can start your return here.

Is my item eligible for a warranty replacement?
• If your item is damaged or breaks within the warranty replacement window, please give us a call toll-free at 1-(888)-589-6888 or email us at info@racquetguys.com for instructions on warranty replacements.
• Go to this page for details on product warranties

• Refund to the original payment method

How soon will I get my refund?
• You will be notified via email once your returned item is received and inspected. You will also be informed about the approval or rejection of your refund request. The refund request will be processed within 5 - 7 working days if approved

RacquetGuys 30-Day Price Match Guarantee
To give you peace of mind on purchasing your gear with RacquetGuys, we offer a 30-day Price Match Guarantee. If you find a lower price on our site or a competitor within 30 days of purchase, we will credit you the difference.

The following conditions and limitations apply:
• To qualify for price matching, you must provide a webpage link to the product on the competitor's site in order for the price match to be considered. A screenshot of the item in your cart with ship-to-info filled would be appreciated as well.genericOnly physical products apply. Services are not included.
• The competitor must be an authorized Canadian retailer of the product/brand in question. Products sold on Amazon, eBay, and other 3rd party seller sites are not always eligible.
• The competitor must have the product in stock and available for sale (including the desired color and size if applicable).
• The competitors "at your door" price including shipping fees, cost of string labour, etc. will be factored in.
• Additional RacquetGuys offers or discount promotions do not apply to price matched items (i.e., half price labour, BOGO deals, Buy two or more, promotional discounts, etc.)
• Send us any items to price match here.

• All prices on our website are subject to change without notice. Prices may also change due to cost increases of imported products or updates to the Minimum Advertised Price (MAP) set by the supplier/manufacturer
• While we make every effort to provide you the most accurate, up-to-date information, occasionally, items on our website may be incorrectly priced. Where a product is listed at an incorrect price due to typographical, photographic, or technical error, RacquetGuys shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price

• The order total must equal or exceed $99 CAD before tax
• Free Shipping is NOT valid for heavy or bulky items with a dimensional weight greater than 4kg (8lbs) (i.e. ball hoppers, court equipment, ball machines, stringing machines, tennis ball cases, etc.). The shipping cost for bulky/heavy items can be viewed in the shopping cart
• Shipments must be within Canada and the 48 Contiguous United States
• Shipments may take 1-10 business days to arrive, depending on location
• Express services are available at an additional cost

International Shipping
• The international shipping rate will be calculated during checkout. Please get in touch with our Customer Service Team for details about specific items: info@racquetguys.com

All products available on the RacquetGuys website are available at our retail store. 
If you have any queries regarding a return or refund, reach out to us. 
• Text: 437-747-7916
• Email: info@racquetguys.com
• Phone: 1-888-589-6888

7400 Victoria Park Ave, Unit 5 Markham, Ontario, L3R 2V4, Canada
Call us at 1-888-589-6888

Hours:
Monday to Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 10:00 AM - 6:00 PM