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In-Store Services

RG COVID-19 Response

All of us at RG have been taking every precaution in the wake of COVID-19. We have taken a plan of action internally to ensure staff and customer safety with sanitation procedures.

RacquetGuys Flagship Store is Open for Instore Shopping
Monday - Friday: Temporarily Closed (Curbside Pick-Up Available)
Saturday - Sunday: 9:00 a.m. - 9:00 p.m.
(We are limiting the number of customers in-store at a time to 6. There may be a wait time of 30-40 minutes to enter the store due to social distancing measures.)

Drop-Off Stringing Service is available at the store's main entrance
Please call the Flagship Store for turnaround ($22.00 +Tax)

Web Orders can be picked up at curb-side pick-up

All in stock items on our site are available for sale at our Markham Warehouse & Superstore

For the safety of customers and staff, the following procedures and policies will be in place until further notice:

  • Masks are mandatory for all staff and customers upon entering RacquetGuys. We will gladly offer curbside service to customers who do not have a mask.
  • RacquetGuys will perform a rigorous daily sanitization routine.
  • Staff and customers who display symptoms will be asked to stay home.
  • All demos and customer racquets will be cleaned with disinfecting cleaner.
  • We are limiting the number of customers who can be in our store at a time to six. Once our store is at maximum cappacity (6) we will admit customers inside on a 1-in 1-out policy.

For customers who prefer not to enter the store, we offer curbside drop-off and pick-up for stringing service and online orders. Customers can order and pay for stringing labour in advance at the following link: In-Store Stringing Labour (Online Purchase)

Racquet Stringing & Services In-Store Demo Program

• Performed by our USRSA Certified Stringers on Gamma electronic stringing machines which are calibrated daily.

• Labour charge for string installation: $22.00 

• Customers are welcome to bring their own string or choose from Canada’s widest selection.

• Same day service is available whenever possible.

• Grommet installation: $10.00 plus the cost of the grommet.

• Grip Enlargement (Full 1/8" Sleeve or Half 1/16" Sleeve): $12.00 for labour plus $3.50 for sleeve)

• Grip Installation: free with grip purchase.

• Racquet Customization (Per Racquet): $40.00

• Racquet Spec Analysis (10 Racquets - Weight/Balance/Swing Weight/Stiffness): $50.00

• Tennis Ball Re-Pressurizing services: $0.24/Ball (Min. 75)

 • $10.00 deposit per demo.

• Demos available for tennis, pickleball, squash, and badminton.

• Demo racquets are due back after 5 days.

• All $10.00 demo deposits become a credit on the customer’s account and can be applied towards a racquet purchase only. No expiration on demo credits.

• A credit card imprint is required for the full value of the racquets demoed.