Customers may take up to 3 demos at a time

Demo racquets can be playtested for up to 7 days starting from when the "Ready for Pickup" notification is sent to the Customer.

Customers will be charged a late fee of $5 per day per racquet that is not returned on or before the specified return date.

Demos will be held for the entire rental period (7 days) from when the "Ready for Pickup" notification is sent, in which after the period ends the order will be cancelled.

Customers must bring a Government-provided ID for in-store verification at checkout. Customers will also be required to sign a waiver detailing the demo rental conditions during pickup.

If the string breaks please do not have the racquet re-strung. You will not be charged if the strings break. Else, if the racquet is returned strung with different strings, you will be charged for the cost of the string and labour to restring it. 

At the moment, we do not have a waiting list. If your desired demo shows "Sold Out", click into the demo page where you will see a "Notify When Available" button. Click on the button to enter your email and receive a notification when it is available. It does not guarantee your spot in line, as the demo will go to the first person to reserve it again after it is returned to the store.

Sorry, we do not sell our demo racquets or paddles.  If you'd like to purchase the demo, it will sell for the current retail price.  Furthermore, the $10 rental fee per demo can be redeemed towards the purchase of a new adult racquet or paddle. Credits expire after 60 days and a maximum of $60 of credits can be redeemed at one time.