**Updated and in effect as of Oct. 2024**

Squash & Racquetball Warranty Information

All brands have a 45 day, 1, 4, or 6 month limited manufacturer’s warranty

Brands with 1 month: Prince

Brands with 45 days: Black Knight

Brands with 4 months: Head

Brands with 6 months: Dunlop, Harrow, ProKennex, Tecnifibre, Wilson

Brands with case-by-case warranty: Salming (30 to 90 days)

The warranty is void if the following is present on the racquet: 

• Excessive wear on the tops, sides, and handle/grip end of the racquet.
• Breaks at prime impact points; 3 and 9 o’clock, throat/yoke area
• Double breaks/cracks
• Missing hologram or the serial number
• Clear impact damage
• Strings cut out of racquet
• Faulty String job
• Damage due to excessive heat or cold
• Damage due to hitting the wall, floor, or another player’s racquet.

To initiate the warranty procedure for a squash or racquetball racquet from all brands, please email info@racquetguys.com with the following info and pictures:

• Your Order number or name/phone number associated with the order.
• The defective area
• The sides and top of the racquet
• The entire racquet from end to end
• The serial number, either on the hologram, bottom of the buttcap, or from a scanned QR code (located on the frame)

Tecnifibre requires the racquets to be sent in for inspection.  Please email info@racquetguys.com for more information.

 

 

Racquet / Paddle Bag Warranty Information:

Bags from all brands (except Salming, 30 days) have a 6-month limited manufacturer’s warranty from the date of purchase.  This covers any manufacturing defect, including but not limited to: faulty zipper(s), torn stitching, and torn straps/handles.  There is no warranty on normal or accidental wear and tear or discoloration of the bag.

The warranty is void if the following is present on the bag: 

• Excessive wear and tear
• Excessive amounts of dirt
• Customization of any kind
• Missing serial number tags
• Damage due to overly heavy objects carried in the bag

For all brands except Tecnifibre and Yonex, you can initiate the warranty procedure, by emailing info and pictures to info@racquetguys.com with the following:

• Your order number or name & phone number associated with the order
• Pictures of the defective area
• A picture of the entire bag from end to end
• The serial number found on the inside of the bag on a white tag (look at both sides of the tag)

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.  If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchase value of the successfully warrantied item. 

Court Shoes Warranty Information (All Sports)

All brands have a 6-month limited manufacturer’s warranty, with the only exceptions being Salming (30 days), Tyrol (case-by-case basis), & Yonex (90 days).  This covers defects in the manufacturing of the shoe, which includes but is not limited to; torn eyelet/lacelet(s), faulty glue, and faulty stitching.  The warranty does not cover normal or accidental wear and tear, discoloration, or wear on the toe areas due to heavy pivoting or toe dragging. 

The warranty is void if the following is present on the shoe: 

• Signs of use outside of the court (i.e. stains from mud, sand, soil, foreign stains, etc.)
• Signs of customization or previous repair
• Self-inflicted damage to the shoe

For all brands (except Tyrol), pictures can be sent to initiate the warranty process.  To initiate the warranty procedure, please email info@racquetguys.com with the following

• Your order number or name & phone number associated with the order
• Pictures of the defective area
• A picture of the bottom outsoles of both shoes, side-by-side
• A picture of the tops of both shoes, side-by-side
• The shoe tag either found on the inside of tongue or on the inside of the shoe near the ankle area
• If the insole is removable, take it out and look for a sequence of numbers underneath, in the heel area.

For Tyrol, please contact their customer support: info@tyrolpickleball.com

For Yonex, the product must be sent in to their office in Calgary.   Send us the photos and it will be determined if the break is a part of their warranty policy, then you will be instructed on how to send it in.

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.  If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchase value of the successfully warrantied item.

Accessories / Apparel / Balls / Court Equipment / Shuttles / String

There is no set warranty period, and each defective product will be handled at a case-by-case basis.  Please email us at info@racquetguys.com with an explanation of the issue along with some pictures showing the defective item.