Most brands will accept digital photos as proof of the item's defectiveness.  Please make sure photos are medium sized and the email size is under 1MB.  Larger than 1MB might result in the email not going through. You can also use a file sharing site (please provide the link), or split the pictures into various emails. Tecnifibre and Yonex are the only brands where the product must be sent back to them. In the event the manufacturer cannot determine if the defect will be warrantied through the pictures, they may ask for the product to be sent back

Warranty procedures and guidelines will be sectioned by product type (i.e. tennis racquets, pickleball paddles, shoes, bags. Etc.), followed by company specific warranty procedures at the end of this page.

**Updated and in effect as of February 2023**

 

Tennis Racquet Warranty Information

Tennis racquets from all brands have a 1-year limited manufacturer’s warranty from the date of purchase.  This includes the brands: Babolat, Diadem, Dunlop, Gamma, Head, Prince, ProKennex, Solinco, Tecnifibre, Volkl, Wilson, and Yonex. 

Any strings that have been installed on the racquet are not eligible for replacement.

The warranty is void if the following is present on the racquet: 

• Excessive wear on the tops, sides, and handle/grip end of the racquet.
• Breaks at prime impact points; 3 and 9 o’clock, throat/yoke area
• Double breaks/cracks
• Missing hologram or the serial number
• Clear impact damage
• Strings cut out of racquet
• Faulty String job
• Damage due to excessive heat or cold
• Damage due to hitting another player’s racquet.

For all brands (except Tecnifibre or Yonex), the warranty process can be initiated by sending us pictures. Please email us with the following information and pictures:

• Your order number or name & phone number associated with the order
• The defective or damaged area
• The sides and top of the Racquet
• The entire racquet from end to end
• The serial number either on the hologram or from a scanned QR code (located on the frame)

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement. If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchased value of the successfully warrantied item.

For Tecnifibre and Yonex, the racquets must be sent in to their head office.  Please contact us via email – info@racquetguys.com – and a customer service staff member will provide further instruction. You will likely deal direct with the manufacturer.

 

Pickleball Paddle Warranty Information

Most brands have a limited 1-year manufacturer’s warranty on their pickleball paddles.  Exceptions include: Diadem (6 months), Franklin (90 Days), Harrow (90 Days), Onix (90 Days)

The warranty is void if the following is present on the paddle: 

• Excessive wear on the tops, sides, and handle/grip end of the racquet.
• Double breaks/cracks
• Missing hologram or the serial number
• Clear impact damage
• Damage due to excessive heat or cold
• Damage due to hitting another player’s racquet.

For Babolat, Diadem, Harrow, Head, Gamma, ProKennex, & Wilson, please email info@racquetguys.com with the following information and pictures:

• Your order number or name & phone number associated with the order
• The defective or damaged area
• The sides and top of the paddle
• The entire paddle racquet from end to end
• The serial number either on the hologram or from a scanned QR code (located on the frame)

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement. If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchased value of the successfully warrantied item.

For Brickhouse: https://brickhousepaddles.com/warranty/

For CRBN: https://crbnpickleball.com/pages/resource-center

For Electrum: https://www.electrumpickleball.com/pages/warranty-claims

For Franklin:  https://franklinsports.com/warranty

For Gearbox: https://opticsports.ca/pages/warranty-returns-exchanges

For Joola: https://joola.ca/support/warranty/

For Onix:  https://www.onixpickleball.com/pages/warranties-registration

For Paddletek:  https://www.paddletek.com/pages/warranty-registration

For Selkirk: https://www.selkirk.com/en-ca/pages/lifetime-warranty

 

Racquet / Paddle Bag Warranty Information

Bags from all brands (except Salming, 30 days) have a 6-month limited manufacturer’s warranty from the date of purchase.  This covers any manufacturing defect, including but not limited to: faulty zipper(s), torn stitching, and torn straps/handles.  There is no warranty on normal or accidental wear and tear or discoloration of the bag.

The warranty is void if the following is present on the bag: 

• Excessive wear and tear
• Excessive amounts of dirt
• Customization of any kind
• Missing serial number tags
• Damage due to overly heavy objects carried in the bag

For all brands except Tecnifibre and Yonex, you can initiate the warranty procedure, by emailing info and pictures to info@racquetguys.com with the following:

• Your order number or name & phone number associated with the order
• Pictures of the defective area
• A picture of the entire bag from end to end
• The serial number found on the inside of the bag on a white tag (look at both sides of the tag)

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.  If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchase value of the successfully warrantied item. 

Court Shoes Warranty Information (all sports

All brands have a 6-month limited manufacturer’s warranty, with the only exceptions being Salming (30 days), Tyrol (case-by-case basis), & Yonex (90 days).  This covers defects in the manufacturing of the shoe, which includes but is not limited to; torn eyelet/lacelet(s), faulty glue, and faulty stitching.  The warranty does not cover normal or accidental wear and tear, discoloration, or wear on the toe areas due to heavy pivoting or toe dragging. 

The warranty is void if the following is present on the shoe: 

• Signs of use outside of the court (i.e. stains from mud, sand, soil, foreign stains, etc.)
• Signs of customization or previous repair
• Self-inflicted damage to the shoe

For all brands (except Tyrol and Yonex), pictures can be sent to initiate the warranty process.  To initiate the warranty procedure, please email info@racquetguys.com with the following

• Your order number or name & phone number associated with the order
• Pictures of the defective area
• A picture of the bottom outsoles of both shoes, side-by-side
• A picture of the tops of both shoes, side-by-side
• The shoe tag either found on the inside of tongue or on the inside of the shoe near the ankle area
• If the insole is removable, take it out and look for a sequence of numbers underneath, in the heel area.

For Tyrol, please contact their customer support: info@tyrolpickleball.com

For Yonex, the shoes must be sent in to their office in Calgary.  Please contact us via email – info@racquetguys.com – and a customer service staff member will provide further instruction.

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.  Response time from the manufacturer can be 2-10 business days.  If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.  If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchase value of the successfully warrantied item.

6-Month Shoe Outsole Guarantee

Only Nike, Prince and Wilson offer a 6-month outsole guarantee in Canada.  Only one replacement per shoe purchase, and apply to the following models:

Nike Vapor Cage

Prince T22 – click here to see a picture of what is acceptable

https://drive.google.com/file/d/1FFdFELDrMoWnhw1m4TdR_tZ2AXH4TNv1/view?usp=sharing

Wilson Rush Pro (current model only)

Shoes eligible for the outsole guarantee must have a hole through the bottom outsole to the inside of the shoe

Badminton Racquet Warranty Information

All brands have a limited manufacturer’ warranty and the time lines are:

1-Year: Babolat, Yonex

90 Days: Carlton, Dunlop, Karakal, Wilson

For Black Knight, scroll down below the squash racquet warranty section

This covers defects in manufacturing of the racquet, and not abuse (accidental or purposeful), wear and tear, or the factory stringing on the racquet.

The warranty is void if the following is present on the racquet: 

• Excessive wear on the tops, sides, and handle/grip end of the racquet.
• Breaks at prime impact points; 3 and 9 o’clock, throat/yoke area
• Double breaks/cracks
• Missing hologram or the serial number
• Clear impact damage
• Strings cut out of racquet
• Faulty String job
• Damage due to excessive heat or cold
• Damage due to hitting another player’s racquet.

To initiate the warranty procedure for a badminton racquet from all brands (except Black Knight and Yonex), please email info@racquetguys.com with the following info and pictures:

• Your Order number or name/phone number associated with the order.
• The defective area
• The sides and top of the racquet
• The entire racquet from end to end
• The serial number, either on the hologram, bottom of the buttcap, or from a scanned QR code (located on the frame)

For Yonex, the racquet must be sent in to their office in Calgary.  Please contact us via email – info@racquetguys.com – and a customer service staff member will provide further instruction.

For Black Knight, scroll down below the squash racquet warranty section

 

Squash & Racquetball Warranty Information

All brands have a 4 or 6 month limited manufacturer’s warranty

Brands with 4 months: Head

Brands with 6 months: Dunlop, Harrow, Prince, ProKennex, Tecnifibre, Wilson

Brands with case-by-case warranty: Black Knight, Salming (30 to 90 days)

The warranty is void if the following is present on the racquet: 

• Excessive wear on the tops, sides, and handle/grip end of the racquet.
• Breaks at prime impact points; 3 and 9 o’clock, throat/yoke area
• Double breaks/cracks
• Missing hologram or the serial number
• Clear impact damage
• Strings cut out of racquet
• Faulty String job
• Damage due to excessive heat or cold
• Damage due to hitting the wall, floor, or another player’s racquet.

To initiate the warranty procedure for a squash or racquetball racquet from all brands (except Black Knight and Tecnifibre), please email info@racquetguys.com with the following info and pictures:

• Your Order number or name/phone number associated with the order.
• The defective area
• The sides and top of the racquet
• The entire racquet from end to end
• The serial number, either on the hologram, bottom of the buttcap, or from a scanned QR code (located on the frame)

Tecnifibre requires the racquets to be sent in for inspection.  Please email info@racquetguys.com for more information.

Scroll down for separate and dedicated section for Black Knight and Salming

 

Black Knight Squash Racquets

Register Online! All Squash racquets are covered by 2 guarantees.

45 day No Fault guarantee:

These guarantees are valid in Canada for racquets purchased in Canada. Guarantee policies may vary in other countries - write to us for more details: Warranty@playBK.com

45 Day No Fault Guarantee: This guarantee protects your racquet against all types of breakage (not including bumperguard or strings) for the first 45 days of ownership.

Within 7 days of purchase. the purchase must be registered here online, or, if your racquet has a 2-part warranty card attached, by post. If registered online, include a copy of the proof (scan) of purchase.

The warranty applies to the racquet frame only If emailing to us about a warranty incident please include: Clear, focused photos, without flash, showing the problem, the registration number, and the butt cap of the racquet where the letters BK appear. Include a scan or photo of your sales receipt.

Based on that email you may be asked for further information or to return your broken racquet to Black Knight at your shipping expense for examination

Subject to approval, Black Knight will then send a free replacement racquet.

Extended 6 month Warranty against defect:

We usually have to examine a racquet to determine if a defect was a factor in its breakage. The more use a racquet shows the less likely that a break is due to a defect rather than to usage.

Start by emailing to us about a warranty incident, and please include:

Clear, focused photos, without flash showing the problem, the registration number, and the butt cap of the racquet where the letters BK appear.

Include a scan or photo of your sales receipt.

Based on that email you may be asked for further information or to return your broken racquet to Black Knight at your shipping expense for examination

Subject to approval, Black Knight will then send a free replacement racquet.

Register your racquet within 7 days. If broken after 45 days the owner may send back racquet and dated proof of purchase to Black Knight for inspection and consideration. If deemed a manufacturing defect Black Knight will replace and ship to owner at our cost.

Black Knight Badminton Racquets- 2 warranties

1. Max Force Series 12 Month No Fault Guarantee: All Max-Force racquet will be guaranteed against breakage (string and grommets not included) for a period of 12 months from date of purchase. If a racquet is broken during the 12 months the remainder of the warranty will be applicable to the replaced racquet.

Max-Force series: 12 months

This special guarantee is valid in Canada for racquets purchased in Canada. This guarantee may vary in other countries - write to us for more details: Warranty@playBK.com In Canada, in case of breakage of a registered Max-Force racquet within 12 months of purchase, write to us at MaxForce@playBK.com for instructions:

Include clear photos showing the problem area, the serial number, and the butt cap of the racquet where the letters BK appear.

Include a scan or photo of your sales receipt.

Based on that information you may be asked to return your broken racquet to Black Knight at your shipping expense for examination.

Subject to approval, Black Knight will send a free replacement frame

1. Other models: 6 months

This guarantee is valid in Canada for racquets purchased in Canada and covers frame breakage due to defect.

This guarantee may vary in other countries - write to us for more details: warranty@playBK.com In Canada, in case of breakage within 6 months of purchase, write to us at warranty@playBK.com for instructions.

- Include clear photos showing the problem area, the serial number, and the butt cap of the racquet where the letters BK appear

- Include a scan or photo of your sales receipt

-Based on that information you may be asked to return your broken racquet to Black Knight at your shipping expense for examination Subject to approval, Black Knight will send a free replacement racquet.

 SALMING NORTH AMERICA WARRANTY POLICY AND PROCEDURE

Provided that the following criteria are met, product that is to be considered for warranty should be
submitted via email to: supportusa@salming.com.
• Area of damage and type of damage is identified in email (i.e. Fracture at 3 o’clock, eyelet tear, etc)
• Product type and model identified in email (i.e. Squash Racket, Potenza)
• Close-up picture of the trouble spot (i.e. fracture)
• General picture of the product (in other words, a picture showing the majority of the product)
• Scanned copy of customer receipt when not store stock.

Product must fall within the warranty periods outlined below:

30 DAYS  

Squash racket breaks between 10 and 2 o’clock
Squash footwear
Floorball blades
Eyewear
Apparel
Accessories/Bags

60 DAYS

Squash racket breaks at 9 o’clock or 3 o’clock
Running footwear
Floorball sticks (shaft)

90 DAYS

Squash racket breaks in the neck

Product will not be eligible for warranty under the following circumstances:
• Racket has been restrung
• Breakage caused by misuse or frustration
• Common drag or wear patterns on indoor shoes
• Footwear put into the dryer
• Any product not directly purchased from Salming North America or one of our approved dealers
• Act of God or mother nature
• Shipping damage (other than the original shipment from Salming)

 

Accessories / Apparel / Balls / Court Equipment / Shuttles / String

There is no set warranty period, and each defective product will be handled at a case-by-case basis.  Please email us at info@racquetguys with an explanation of the issue along with some pictures showing the defective item.

 

Limited Ball Machines & Accessories Warranty

Hydrogen Sports Proton Ball Machines

Hydrogen Sports LLC warrants the original retail purchaser that the Proton tennis ball machine ("Product") is free from defect in material and workmanship for one year from the date of purchase. On behalf of Hydrogen Sports LLC, RacquetGuys agrees to repair at our discretion, any defective product without charge for parts and labour.  If the product must be returned to RacquetGuys for repair, the customer is responsible for shipping costs to and from RacquetGuys.  This warranty extends to the original retail purchaser only and commences upon delivery of the original retail purchase. 

  

Gamma String Machines Warranty Information

Please refer to your product manual for warranty conditions and time frames.  For a digital copy of a string manual, please visit www.gammasports.com/ and search for your machine model.  The manual will be accessible from the product page

To initiate a warranty, please email us info@racquetguys.com