Tennis Racquet Warranty Information

**Updated and in effect as Dec. 2024**

We try our best to keep this information up-to-date. Manufacturers may change their warranty policy details at their own discretion. We apologize if this page does not reflect the most current information.

Tennis racquets from all brands have a 1-year limited manufacturer’s warranty from the date of purchase.  This includes the brands: Babolat, Diadem, Dunlop, Gamma, Head, Prince, ProKennex, Solinco, Tecnifibre, Volkl, Wilson, and Yonex.


Any strings that have been installed on the racquet are not eligible for replacement.

Warranty Application Process

For all brands (except Yonex), the warranty process can be initiated by sending us pictures. Please email us at info@racquetguys.com with the following information and pictures:

Identifier

Your order number or name & phone number associated with the order

Damage

The defective or damaged area

Perimeter

The sides and top of the Racquet

Full view

The entire racquet from end to end

Serial

The serial number either on the hologram or from a scanned QR code (located on the frame)

warning

WARNING!!!

The warranty is void if the following is present on the racquet:

  • Excessive wear on the tops, sides, and handle/grip end of the racquet.
  • Breaks at prime impact points; 3 and 9 o’clock, throat/yoke area.
  • Double breaks/cracks.
  • Missing hologram or the serial number.
  • Clear impact damage.
  • Strings cut out of racquet.
  • Faulty String job.
  • Damage due to excessive heat or cold.
  • Damage due to hitting another player’s racquet.

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.

Response time from the manufacturer can be 2-10 business days.

  • If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.

  • If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchased value of the successfully warrantied item.

For Yonex, the product must be sent in to their office in Calgary.

Please contact us via email – info@racquetguys.com – send us the photos and it will be determined if the break is a part of their warranty policy, then you will be instructed on how to send it in.

For Tecnifibre and Yonex, the racquets must be sent in to their head office.

Please contact us via email – info@racquetguys.com

and a customer service staff member will provide further instruction. You will likely deal direct with the manufacturer.

Most brands will accept digital photos as proof of the item's defectiveness. 

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The serial number either on the hologram or from a scanned QR code (located on the frame).

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Larger than 1MB might result in the email not going through.

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You can also use a file sharing site links, or split the pictures into various emails.