General Goods, Ball Machines, Gamma String Machines Warranty
**Updated and in effect as of Dec. 2024**
We try our best to keep this information up-to-date. Manufacturer's may change their warranty policy details and is done at their own discretion. We apologize if this page does not reflect the most current information
Accessories / Apparel / Balls / Bags / Court Equipment / Shuttles / String
There is no set warranty period, and each defective product will be handled at a case-by-case basis. Please email us at info@racquetguys.com with an explanation of the issue along with some pictures showing the defective item.
Limited Ball Machines & Accessories Warranty
Hydrogen Sports Proton Ball Machines
We warrant the original retail purchaser that the Proton tennis ball machine (“Product”) is free from defect in material and workmanship for one year from the date of purchase. Hydrogen Sports agrees to repair at our discretion, any defective product without charge for parts and labour. This warranty extends to the original retail purchaser only and commences upon delivery of the original retail purchase. Any item purchased from a non-authorized reseller renders the warranty null and void. We may require you to furnish proof of purchase details to verify the warranty.
To get a warranty started, please email us the model name, serial number, and your issue with the machine – info@racquetguys.com
Lobster Ball Machines & Accessories Warranty
Up-to a 2-Year Warranty
We proudly offer a limited up-to a 2-year warranty, giving you the peace of mind that has become synonymous with Lobster Sports. Each ball machine is assembled onsite at the Lobster California manufacturing facility. Quality control checks are performed at each step of the assembly process. If your new machine has tennis ball fuzz or your pickle ball wheels looks slightly used, then you know Lobster tested it properly.
The Limited Warranty applies only to the original purchaser of the product that was purchased from an authorized reseller and manufactured for Lobster Sports that can be identified with a Lobster logo affixed to it. Any product purchased from a non-authorized reseller renders the warranty null and void. We may require you to furnish proof of purchase details to verify the warranty.
Ball Machines – two years (not including battery & server wheels)
Battery & Server Wheels - 6 months (new or refurbished machines)
Accessories - one year (not including external battery pack which is 6 months)
Parts (purchased separately) - 6 months
Demo & Refurbished Models - one year (not including battery & server wheels)
To get a warranty started, please email us the model name, serial number, and your issue with the machine – info@racquetguys.com
Gamma String Machine Warranty
Please refer to your product manual for warranty conditions and time frames. For a digital copy of a string manual, please visit www.gammasports.com/ and search for your machine model. The manual will be accessible from the product page
To initiate a warranty, please email us info@racquetguys.com