All products available on the RacquetGuys website are available for purchase and pick-up at our flagship retail store on Victoria Park Ave. in Markham. No appointment necessary. For Lobster ball or Gamma string machines, please place an order online and select store pick-up. Due to the size and location of these items in our warehouse, it may take 24 to 72 hours for the machine to be ready. Location, address, and operating hours can be found here
Shipping & Handling Transit Times
Any Express or Expedited order placed after 9am EST will ship the next day.
For standard shipping, most orders will ship within 1 to 2 business days, except for racquets that require stringing or customization. We use the UPS Standard service for our free shipping option (to most locations). Canada Post may be used for select locations. Expedited and Express options are offered in the online checkout at an additional fee. At the current moment, Canada Post does not have any accurate transit times for their packages. The following are UPS transit time estimates by location and are counted in business days (i.e. excluding weekends and holidays). This does not account for delays due to weather, improperly sorted packages at a facility, Covid protocols, busy holiday seasons, etc.
- NB / NL / NS / PEI: 2 - 5 business days
- Most regions of Quebec: 2 - 5 days
- Windsor / Ottawa / Montreal: 1 - 2 business days
- Greater Toronto Area: 1 - 2 business days
- Rest of Ontario: 2 - 4 business days
- Winnipeg: 2 - 4 business days
- Rest of Manitoba: 3 - 7 business days
- Saskatchewan: 3 - 7 business days
- Calgary / Edmonton: 3 - 6 business days
- Rest of Alberta: 4 - 7 business days
- Vancouver / Victoria/ Kelowna / Prince George: 4 - 7 business days
- Rest of Vancouver: 5 - 8 business days
If your location can only accept Canada Post, please email us - firstname.lastname@example.org - and we can make the order over email.
Shipping Fees for Items Ineligible to the Free Shipping Policy
For items that do not include free shipping, a shipping quote can be provided using the shipping calculator in the cart. Simply add all the items you wish to purchase, then visit the cart and use the shipping calculator at the bottom.