RacquetGuys Demo Program
- $10 rental fee per demo
- Up to 3 demos can be taken out at one time
- Rental fees can be redeemed towards the purchase of an adult racquet/paddle to a maximum of $60
- 7-day rental period
- Late fee of $5 per demo per day after due date
Shop
Reserve up to 3 racquets at one time
Checkout
$10 rental fee for each demo that can be used as a credit later towards the purchase of any adult racquet within 60 days
Pick-Up
Pick-up at the
RacquetGuys Markham Store
Playtest
Test the racquets for up to
7 days
- Each customer may reserve up to a maximum of 3 demos at a time.
- Orders with more than 3 demos on it will be cancelled.
- Each demo is charged a $10 rental fee that can be used as a credit for purchasing new racquets.
- A maximum of $60 in credits can be used towards the purchase of an adult racquet.
- Accumulated demo credits expire after a period of 60 days.
- The rental period is for a total of 7 days from when the Customer receives the "Ready for Pickup" notification sent to them.
- If the demo is not picked up within 48 hours of when the pickup notification is sent the order will be cancelled.
- Demo orders are only available for in-store pickup.
- Government provided ID verification must be completed in-store prior to pickup.
- Customers must provide a phone number in the billing address at checkout. Orders without a phone number will be cancelled.
- Demos not returned on time will be subject to a $5 late fee per demo, per day that it is late.
- The full retail value of the demo(s) will be charged if not returned 7 days beyond the specified return date or returned damaged/broken.
- Upon racquets being returned to RacquetGuys, any late fees accrued must be paid before taking out other demos or making other purchases.
- You will not be charged if the strings break. If the racquet is returned strung with different strings, there will be a charge for the cost of the string and labour to restring it.
Customers may take up to 3 demos at a time
Demo racquets can be playtested for up to 7 days starting from when the "Ready for Pickup" notification is sent to the Customer.
Customers will be charged a late fee of $5 per day per racquet that is not returned on or before the specified return date.
Demos will be held for the entire rental period (7 days) from when the "Ready for Pickup" notification is sent, in which after the period ends the order will be cancelled.
Customers must bring a Government-provided ID for in-store verification at checkout. Customers will also be required to sign a waiver detailing the demo rental conditions during pickup.
If the string breaks please do not have the racquet re-strung. You will not be charged if the strings break. Else, if the racquet is returned strung with different strings, you will be charged for the cost of the string and labour to restring it.
At the moment, we do not have a waiting list. If your desired demo shows "Sold Out", click into the demo page where you will see a "Notify When Available" button. Click on the button to enter your email and receive a notification when it is available. It does not guarantee your spot in line, as the demo will go to the first person to reserve it again after it is returned to the store.
Sorry, we do not sell our demo racquets or paddles. If you'd like to purchase the demo, it will sell for the current retail price. Furthermore, the $10 rental fee per demo can be redeemed towards the purchase of a new adult racquet or paddle. Credits expire after 60 days and a maximum of $60 of credits can be redeemed at one time.
To speak with our Customer Service Team please call 1-888-589-6888 ext. 1
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