Court Shoes Warranty Information (All Sports)

**Updated and in effect as of Dec. 2024**

We try our best to keep this information up-to-date. Manufacturer's may change their warranty policy details and is done at their own discretion. We apologize if this page does not reflect the most current information


All brands have a 6-month limited manufacturer’s warranty, with the only exceptions being Salming (30 days), Tyrol (case-by-case basis), & Yonex (90 days). This covers defects in the manufacturing of the shoe, which includes but is not limited to; torn eyelet/lacelet(s), faulty glue, and faulty stitching.  The warranty does not cover normal or accidental wear and tear, discoloration, or wear on the toe areas due to heavy pivoting or toe dragging. 

Warranty Application Process

For all brands (except Tyrol), the warranty process can be initiated by sending us pictures. Please email us info@racquetguys.com with the following information and pictures:

Identifier

Your order number or name & phone number associated with the order

Damage

The defective or damaged area

Bottom

A picture of the bottom outsoles of both shoes, side-by-side

Top

A picture of the tops of both shoes, side-by-side

Shoe Tag

The shoe tag either found on the inside of tongue or on the inside of the shoe near the ankle area

Serial Number

If the insole is removable, take it out and look for a sequence of numbers underneath, in the heel area

warning

WARNING!!!

The warranty is void if the following is present on the shoe:

  • Signs of use outside of the court (i.e. stains from mud, sand, soil, foreign stains, etc.)
  • Signs of customization or previous repair
  • Self-inflicted damage to the shoe

Upon receipt of the photos, RacquetGuys will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer.

Response time from the manufacturer can be 2-10 business days.

  • If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement.

  • If a replacement is not available, a RacquetGuys online gift card will be supplied for the full purchased value of the successfully warrantied item.

For Tyrol, please contact their customer support: info@tyrolpickleball.com

For Yonex, the product must be sent in to their office in Calgary. Send us the photos and it will be determined if the break is a part of their warranty policy, then you will be instructed on how to send it in.

For Tecnifibre and Yonex, the racquets must be sent in to their head office.

Please contact us via email – info@racquetguys.com

and a customer service staff member will provide further instruction. You will likely deal direct with the manufacturer.

Most brands will accept digital photos as proof of the item's defectiveness. 

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The serial number either on the hologram or from a scanned QR code (located on the frame).

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Larger than 1MB might result in the email not going through.

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You can also use a file sharing site links, or split the pictures into various emails.